We ship most products within 1-4 business days. After that, items typically arrive to customers within:
USA: 5-10 days
Canada: 5-20 days
UK, most of EU: 5-15 days
Australia, New Zealand: 5-20 days
Rest of the World: 5-20 days
**Shipping times are working days not calendar days
We charge a base rate for the first item on an order, plus a per item fee for additional items on the same order.
USA: $5.37 +$3.95/item
Canada: $7.27 +$3.95/item
Europe & UK: $6.95 +$3.95/item
International: $8.47 +$3.95/item
Metal art works slightly differently:
Metal Art products are only shipped within the USA right now.
They ship via UPS or USPS.
We cannot ship to PO Boxes.
Shipping is charged by the size, at $9.50 / $12 / $13 / $15.50 (from smallest to largest)
All rates can be found in the app via the Setup > All Settings menu.
For USA Domestic orders, we use USPS First Class with tracking.
For Canada orders, we use UPS, running on an equivalent to First Class International service.
For Europe, UK, and International, we use Landmark Global, running on an equivalent to First Class International service.
Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.
Tracking is available for all USA Domestic orders, and orders to around 36 international countries.
The tracking will be uploaded to the Shopify or Etsy order automatically by the end of the day we ship it
All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.
While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
ShineOn does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier, unless the order was purchased with ShineOn Package Protection.
Is it possible to combine shipping charge when multiple items/orders are going to the same destination? To make sure we fulfill orders as quickly as possible, Some items can take longer to make than others, so we typically ship items in individual packages as soon as the items are produced. (see our production timescales)
Is it possible to expedite shipping of a package? The first class (or equivalent) service we ship packages is the only service we use at this time.
