Introducing the Resolve A Problem tool
As a seller on Etsy, occasionally customers will reach out to you with issues with their order. The integration we offer for Etsy also includes a handy tool for tackling the most straight-forward issues found with orders without contacting our seller support.
You may also occasionally receive a notification that an order needs review, or needs customization adding, these issues can be fixed via this tool also.
The Resolve A Problem tool, or "RAP" tool can help you fix the following:
Incorrect addresses on orders
Incorrect personalization (engraving issues, and buyer upload issues.)
Broken Attachments (chains etc)
Remakes for defective orders