Introducing the Resolve A Problem tool

As a seller on Etsy, occasionally customers will reach out to you with issues with their order. The integration we offer for Etsy also includes a handy tool for tackling the most straight-forward issues found with orders without contacting our seller support. 

You may also occasionally receive a notification that an order needs review, or needs customization adding, these issues can be fixed via this tool also. 

The Resolve A Problem tool, or "RAP" tool can help you fix the following:

  • Incorrect addresses on orders

  • Incorrect personalization (engraving issues, and buyer upload issues.)

  • Broken Attachments (chains etc)

  • Remakes for defective orders

  • Order cancellation.

  • Add customization.