About returns and exchanges
As all items are made to order and many of them are personalized, we do not accept returns/refunds or exchanges for items we fulfill.
If there's any problem with the order, the customer should contact your store's support and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was recieved, or there was a mistake with engravings, you can file a Remake.
If the gift box was damaged, or a graphical necklace has a defective chain, you can use Broken Accessory to replace it.