Contact our support team, providing as much information as possible about both your original purchase, and the reason you wish to start a warranty claim. Providing some or all of the following details are really helpful:
The name and email address of the person who placed the original order
The order number, receipt email, or other details to help us locate the order
A description of the issue with the item, including when it occurred. Providing some photos can help us verify the issue too.
Your current shipping address, particularly if you’ve moved since you purchased the item.
Our team will verify your request to start a claim and usually reply within 24 hours (M-F). Once accepted, you’ll be given instructions on how to return the item to us for further assessment.
Our warranty team will examine the returned item and once approved, will request a replacement item is produced and shipped out to you. This may take 5-10 business days but is usually done sooner.If the product you ordered is no longer available, we’ll contact you to offer alternative items that are most similar to the item you purchased. The Warranty only covers a replacement item; refunds are not available when claiming.