FAQ

Common queries and answers for sellers

Ian Fruncillo avatar Max avatar Matt avatar +1
26 articles in this collection
Written by Ian Fruncillo, Max, Matt and 1 other

ShineOn Live FAQ'S

ShineOn Live Frequently Asked Questions
Ian Fruncillo avatar
Written by Ian Fruncillo
Updated over a week ago

Why can't I access the ShineOn app?

Blank screens, app won't load - here's a few things to try!
Max avatar
Written by Max
Updated over a week ago

Xmas 2018 Order Cutoff

Know when last orders need to be placed & paid for Xmas delivery
Max avatar
Written by Max
Updated over a week ago

What are the products made from?

Information on the materials we use in making incredible jewelry!
Matt avatar
Written by Matt
Updated over a week ago

Payoneer<> Shopify Setup

Linking your Shopify store to Payoneer
Ian Fruncillo avatar
Written by Ian Fruncillo
Updated over a week ago

What are your shipping fees for US and International orders?

Shipping rates to send items around the world!
Matt avatar
Written by Matt
Updated this week

What are the suggested retail prices for your products?

Pricing your products couldn't be easier!
Matt avatar
Written by Matt
Updated over a week ago

How much do your products cost to fulfill?

Where to find the latest pricing information
Matt avatar
Written by Matt
Updated over a week ago

If I cancel an order in the Shopify order dashboard will it automatically cancel the order with Shineon?

Order cancellation process
Matt avatar
Written by Matt
Updated over a week ago

Design Transparency Settings

What design transparency settings are for and how to change them
Max avatar
Written by Max
Updated over a week ago

If I modify a shipping address in the Shopify order dashboard will it automatically update my order with ShineOn?

How to update addresses on ShineOn orders
Matt avatar
Written by Matt
Updated over a week ago

Tracking status shows "Delivered" but my customer says they didn't receive it

How to handle items that are delivered but cannot be found
Max avatar
Written by Max
Updated over a week ago

Bracelet Sizing

How you can advise your customers on which size bracelet to buy
Max avatar
Written by Max
Updated over a week ago

Can I sell ShineOn products on Amazon?

How to get your products created with the app onto Amazon!
Max avatar
Written by Max
Updated over a week ago

What does "Manual Review Required" mean on an order?

Orders flagged for manual review and how to handle them
Max avatar
Written by Max
Updated over a week ago

What are the last order dates for Mother's Day?

🎁 Help set customer expectations - find out when your customers need to order by for Mother's Day delivery!
Max avatar
Written by Max
Updated over a week ago

Why was I charged full price for my sample or customer order?

If you believe you've been overcharged, check this article first!
Max avatar
Written by Max
Updated over a week ago

How can I check the status of an order?

Where to check the status of an order and the shipping information
Max avatar
Written by Max
Updated over a week ago

What packaging will the items be delivered in?

See how we send your items with premium packaging
Max avatar
Written by Max
Updated over a week ago

Can I duplicate or clone a product in my store?

Important information about duplicating or cloning products
Max avatar
Written by Max
Updated over a week ago

Why is my credit card not being accepted?

Problems with adding cards, payments declining or being rejected
Max avatar
Written by Max
Updated over a week ago

Refunds policy

Refund policy guide for sellers
Max avatar
Written by Max
Updated over a week ago

Return Policy

Returns policy guide for sellers
Max avatar
Written by Max
Updated over a week ago

Production and Shipping Information

Learn about the time requirements for our production team and how long a order takes to create and ship to your customer.
Max avatar
Written by Max
Updated over a week ago

Design Tips | Image Specifications

Learn about the optimal image specifications, transparent backgrounds, and design tips for new products.
Kyle Treman avatar
Written by Kyle Treman
Updated over a week ago

Why does the ShineOn App require me to input a credit card?

If you're wondering why a credit card is required, we've got your answer here.
Kyle Treman avatar
Written by Kyle Treman
Updated over a week ago